Lucky 91 Privacy Policy

1 Introduction

This Privacy Policy applies to all services offered by Lucky 91 at lucky91.onl, including the website, the mobile application and all associated features such as the game lobby, live casino, sports betting, Bingo and crash games. It governs how we collect, use, store and protect the personal data of registered players and visitors to our platform.

By creating a Lucky 91 account or using any part of the platform, you consent to the data practices described in this policy. If you do not agree with how we handle your data, please do not register or use the platform.

We review this policy regularly to make sure it accurately reflects our current data practices. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of the platform after an update constitutes acceptance of the revised policy.

2 Data We Collect

Lucky 91 collects personal data from you in a few different ways — information you provide directly when registering or using the platform, information generated automatically through your use of the service, and in some cases information from third-party verification services used to confirm your identity.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Account username and password (stored in encrypted form)
• Identity documents submitted for KYC verification (such as CNIC or passport)
• Payment method details used for deposits and withdrawals (handled via secure payment gateways)
• Communications with our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session data including login times, pages visited and features used
• Gameplay data including bets placed, games accessed and transaction history
• Cookie and tracking data as described in Section 6

3 How We Use Your Data

The data Lucky 91 collects is used for specific, legitimate purposes related to delivering and improving the platform. We do not use your personal data for purposes beyond those listed here without your explicit consent.

Where we send you promotional messages about bonuses, PSL betting offers, live casino promotions or other platform news, we will only do so if you have not opted out of marketing communications. You can update this preference in your account settings at any time.

4 Sharing Your Data

Lucky 91 does not sell your personal data. We share data only in limited, necessary circumstances with trusted partners who support the operation of the platform. All third parties we work with are required to handle your data securely and only for the specific purpose for which it was shared.

We may share your data with the following categories of third parties:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your PKR deposits and withdrawals securely.
• Identity verification providers: Third-party KYC services may receive your identity documents and personal details to complete the verification process required for account security.
• Game providers: Third-party game developers whose games are available on Lucky 91 may receive session-level data necessary for game operation. They do not receive your full personal profile.
• Analytics and platform tools: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance and improve the user experience.
• Legal and regulatory requirements: We may disclose your data if required to do so by applicable law, court order or where we reasonably believe disclosure is necessary to protect the safety of users or the integrity of the platform.

5 Payment Data

All deposits and withdrawals on Lucky 91 are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards. Each payment method is handled through its respective secure gateway.

Lucky 91 does not store complete payment credentials such as full card numbers, mobile wallet PINs or bank account passwords on its own servers. Payment data is transmitted directly to the relevant payment gateway using encrypted connections.

• Transaction records — including the amount, date, method and status — are stored in your account history for account management purposes.
• Withdrawal requests are matched against the payment method registered to your account to protect against fraudulent transfers.
• If you request deletion of your account, transaction records may be retained for a period as required for financial record-keeping purposes.

6 Cookies and Tracking

Lucky 91 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session active and understand how different parts of the platform are used. Cookies are small text files stored on your device when you visit the site.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function — these keep you logged in, maintain your session and enable secure transactions. These cannot be disabled without breaking core platform functions.
• Functional cookies: Remember your preferences such as language settings, display options and responsible gaming tool configurations.
• Analytics cookies: Help us understand which games, features and pages are most used so we can improve the platform. Data collected through analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and suspicious login patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform but may affect some personalisation features. Note that disabling essential cookies will impair platform functionality.

7 Data Retention

Lucky 91 retains your personal data for as long as your account is active and for a reasonable period afterwards as required for legal, financial and security purposes. We do not keep data longer than necessary.

• Active account data is retained for the duration of your account.
• Following account closure, personal data is typically retained for a standard period to satisfy financial record-keeping requirements and to resolve any outstanding disputes.
• KYC documents are retained as required by identity verification standards applicable to online platforms.
• Support communications are retained for a period sufficient to resolve issues and maintain quality standards.
• Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.

If you wish to request earlier deletion of your personal data, you may do so by contacting our support team. Requests will be handled subject to any legal or operational obligations that require us to retain certain records.

8 Security Measures

The security of your personal data is something Lucky 91 takes seriously. We use a combination of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and the Lucky 91 platform is encrypted using TLS (Transport Layer Security).
• Stored personal data and account credentials are protected using modern encryption standards.
• Access to player data within Lucky 91 is restricted on a need-to-know basis — only authorised staff can access account information, and only for legitimate operational purposes.
• Our security team monitors platform activity for signs of unauthorised access, fraud and suspicious behaviour.
• Regular security assessments are conducted to identify and address potential vulnerabilities.

While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. You play an important role too — use a strong, unique password for your Lucky 91 account and never share your login credentials with anyone.

9 Your Rights

As a Lucky 91 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team from the email address registered to your account.

• Right of access: You can request a summary of the personal data Lucky 91 holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You may request that your personal data be deleted, subject to any retention obligations we are required to observe.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
• Right to opt out of marketing: You can stop receiving promotional communications at any time through your account settings or by contacting support.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used format.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are acting on the instructions of the genuine account holder.

10 Minors

Lucky 91 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a person under 18, the account will be closed immediately and any data collected will be handled in accordance with our data deletion procedures.

If you are a parent or guardian and have reason to believe that a minor has registered on Lucky 91 or provided their personal data to the platform, please contact our support team immediately. We will investigate and take appropriate action without delay.

11 Policy Updates

Lucky 91 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their account email.

We encourage you to review this policy periodically. Continued use of the Lucky 91 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, please close your account and stop using the platform before the update takes effect.

12 Contact Us

If you have any questions about this Privacy Policy, how your personal data is handled, or if you wish to exercise any of the rights described in Section 9, please reach out to our support team. We are available 24 hours a day, seven days a week.